FAQ

What is Du?

Du is a premium FDA-grade silicon reusable douche. Designed for effortless functionality and use. Made for anal cleaning/douching. 

What is Du made for?

Du is made for anal cleansing/douching. It has been designed to make preparation before anal play simple, hygienic, and user friendly.  

Who is Du made for?

Du is for everyone! All genders. All sexualities. First time douche users as well as routine professionals are welcome.

How often do I Du?

Douching is completely up to the user and can vary person to person. Figure out what you feel comfortable with. Whether that be daily, weekly, or monthly! We Du 2-3 times per week. Make sure to never over-douche and always listen to your body. Consult with your physician for any concerns or questions. 

How is Du cleaned?

Warm soapy water, dried and stored after.

*DO NOT BOIL DU!

*DU IS NOT DISHWASHER SAFE!

*DO NOT USE BLEACH/SOLVENTS! 

Are the tips reusable?

Our tips our reusable as well as replaceable & disposable. We recommend using a tip 2-3 times before replacing it. This can vary depending on the user. Use a tip for however long you would like (just clean after each douching session). Simply replace with a new one whenever. 

How do you dispose of the tips? 

Our tips are disposable and can be placed in the trash after use. We do not recommend disposing of our tips in the toilet. 

What is Du made of?

Du is comprised of a premium FDA-grade silicone bulb. Our tips have been made with soft and flexible TPU rubber. Stainless steel air valve and silicone o-rings for a tight seal! Du is BPA and Phthalate free.

Can I Du vaginally?

Du is optimized for anal douching. All materials and components may be inserted for vaginal use but a solution other than water may need to be used. Always consult your doctor/gynecologist before proceeding!

Is Du latex or silicone free?

Du is latex free. Our bulb is made up of premium FDA silicone, making it NOT silicone free.  

What’s the best way to store Du?

Store it in a clean, cool, and dry place in between uses/after cleaning.

What is douching/what does douching do?

healthline.com/health/anal-douche

How do you douche?

healthline.com/health/anal-douche

womenshealthmag.com/sex-and-love/a29417684/anal-douche/

teenvogue.com/story/common-anal-douche-myths

sfaf.org/collections/beta/anal-douching-safety-tips/

Is douching necessary?

Douching is completely up to the individual and their own body. We support non-doucing regimens as well.

Is douching safe/healthy?

Douching in general is safe. We encourage everyone to make the best decision for their own body. Talk with your doctor/physician. We support how everyone engages with Du! 

What kind of water do I use to douche?

Lukewarm water is ideal. This prevents you from burning the mucosal lining. :) 

Are there any risks to consider?

If you have hemorrhoids or anal fissures, anal douching may not be a good idea for you. Inserting the nozzle into your rectum when you have either of these is more likely to cause uncomfortableness. Always consult your doctor/physician regarding potential risks. 

What if after I douche I still am not "clean"?

Poop happens, and it’s perfectly natural. You don’t need to use a douche or an enema to enjoy safe anal play. If douching will make you feel more comfortable so you can relax and focus on your pleasure, then go for it and have fun!

How do I track my order?

Upon purchase you will receive an email within 24 hours. This email will contain shipping information regarding your order. This includes a tracking number. If you have not received this email or need further assistance regarding shipping information please contact us at hello@discoverdu.com. 

What happens if I entered the wrong shipping information at checkout?

Du is not responsible for incorrectly entered shipping addresses and does not refund or credit incurred shipping costs as a result. Customers are solely responsible for providing the correct shipping address at checkout. Please ensure that your shipping information is accurate before placing your order. In the event that you entered the wrong shipping address at checkout, please contact customer service immediately at hello@discoverdu.com

My order arrived damaged, defective, was returned, or arrived and is wrong. What should I do?

Please reach out to us at hello@discoverdu.com and we'd be happy to resolve the issue for you.

My tracking information says my order was delivered, but I can’t find it.  What do I do?

Sometimes, our packages will be delivered to a neighbor, a mail center, or a management office. If you look around and are still unable to find your order, just email hello@discoverdu.com and we'll do our best to help you.

Where do you ship?

We ship everywhere within the United States. We also ship to Canada, Australia, and the United Kingdom.

Are Du shipments discreet?

All online Du purchases are shipped and arrive in discrete packaging. We have done our best to keep the privacy of the user. 

What forms of payment do you accept?

Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, PayPal. 

Can I return my order for a refund?

We are confident you will love Du and our other products as much as we do; however, we understand that everyone is different. Unfortunately, given the intimate nature of our products, all sales are final. Please feel free to share unused products with a friend or loved one. Feel free to also contact us with any other questions at hello@discoverdu.com.